Like any relationship that you have, communications plays an essential role in running a successful cleaning company.

 

While running your cleaning company, it is important to grow and maintain your network while providing exceptional services.

 

Additionally, keeping your staff happy and keeping your clients satisfied should be two of your main goals.

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Communication is a subject with numerous variables which a cleaning company can capitalise from. A business owner needs to be proactive and organised at all times. On the one hand, you need to be detailed and responsive with your clients, and also with your employees. 

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With Shiloh Communications we will help you to make communicating with your team easier, Helps cleaners stay connected helping operations to improve.

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Methods of Communication

 

It is important to practice and improve all forms of communication. And if you manage a team, you should constantly be practicing and evolving your skills.

When communicating with a group of clients, there are many ways to relay a message. These include:

• SMS Text messaging

• Email

• Phone call

• Mail

• Third party application

 

Not only is it crucial to determine what method of communication works for your team, but also the mediums of communicating the message.

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Communication With Your Cleaners

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Establishing and keeping close contact with your employees is fundamental in any business. However, whether it pertains to scheduling or equipment, you and your cleaning service need to stay in sync to provide the ultimate messaging, scheduling, and payment platform for employees to stay in the loop.

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If your cleaners run into an issue that needs a long explanation, a picture may suffice. Photo files can be transferred in-app to communicate any problems that may arise. Moreover, this will allow you to access urgent issues while managing employee scheduling. If there is a message that is too long to be relayed by text, calling is the second-best option.

Productive communication has various characteristics. These include:

• Writing clear and direct messages to the person of contact

• Providing accurate and real-time information

• Staying consistent in sending and receiving messages

• Responsiveness during employee work hours

Maintaining clear communication will limit misunderstandings between you and your cleaners. One way to be concise is to keep your messages short. In the cleaning industry, time is money. Your employees and your clients will appreciate quick responses and precise messages. Finally, keeping in touch with your cleaners on a regular basis will ensure that nobody is experiencing issues that need attention.

While it’s not necessary to message them excessively, checking in once in a while can help reduce confusion within the team.

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Communication With Your Customer

Once your communication is streamlined within your team, you can begin communicating with your customers. Finding customers can be done through various channels in the age of the internet. In addition to print media, social media poses an opportunity to find clients in your area. Websites like Facebook Marketplace and LinkedIn allow you to network with ease.

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Cleaning companies can also find work for where you can connect and bid on vacation rental cleaning projects. Shiloh Communications  allows you to schedule projects and meet new customers, all while communicating directly. Now, you don’t need to worry about delayed messages or losing emails in your inbox. Real-time push notifications allow you to connect with your clients instantly.

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Once you’ve come into contact with your customer, continue to be quick and responsive. Nobody likes to wait for a response when it comes to business interactions. Maintaining timely responses throughout the transactions will keep your clients in good standing.

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Communication is just as important in running a cleaning service as it is in every realm of life. Make sure that what you are saying is clear, concise, and consistent to save time. Shiloh Communications  keeps your cleaning business functioning smoothly. As your cleaning service grows, Shiloh Communications will keep you and your employees organised. Like a broom or a mop, communication is a staple tool of any successful cleaning company.